Contact Us
This is the page to use if you want to reach the editorial team behind Online Casinos — to correct something we published, to share your own experience with a casino we cover, or to ask how we arrived at a payout or bonus assessment. Email [email protected] and tell us which page you are writing about. We read everything, and we aim to reply within two business days.
One thing to be clear about up front: we are an independent research and comparison publisher, not a casino operator. We cannot open, close, unlock or fund an account, release a pending withdrawal, or overturn a bonus forfeiture. Those decisions sit with the operator and, where a state regulator is involved, with that regulator. What we can do is explain the terms, point you at the right complaints route, and correct our own coverage if it is wrong.
What to email us about — and what we can actually do
| Your message | What happens |
|---|---|
| A factual error on one of our pages | We re-check the source, correct it and update the fact-check date. Include the page and the sentence. |
| A bonus term that has changed since we published | We verify against the operator's current terms page before editing. Screenshots help. |
| Your experience with a listed casino — payout speed, verification, support | Logged as reader feedback. It informs future reviews but is not published as a review score. |
| A stuck withdrawal or a disputed bonus | We explain the likely cause and the escalation path. We cannot contact the operator on your behalf. |
| How our ratings and rankings work | A direct answer from an editor, and we will point you to the method below. |
| Advertising, partnerships or press | Handled separately from editorial. It has no effect on any rating. |
| Gambling harm, or help for someone else | We reply with support resources and will not send you promotional material. |
Our commercial disclosure, in plain terms
Some of the links on this site are commercial. If you follow one and open an account, we may be paid a commission by the operator. That funding pays for the research. It does not buy a position in a list, a rating, or a favorable line in a review, and no operator sees or approves our copy before it publishes. If you ever think a page reads as though it were written to order, say so in your email — that is exactly the kind of message we want.
Where the site's payout research comes from
Because our main work is comparing payout behavior, most reader mail lands on that subject. Worth knowing before you write: we have not deposited, played or withdrawn at any operator. There is no test account. Everything on the site is desk research — published terms and conditions, banking pages, software provider documentation, state regulator registers and operator disclosures — checked as of the fact-check date shown on each page.
We assess these things, in roughly this order of weight:
- Published return to player (RTP) for the games catalog, where the provider or operator states it, plus how easy it is to find.
- Withdrawal terms — stated processing windows, minimum withdrawal amounts, daily, weekly and monthly withdrawal limits, and any fee schedule.
- Bonus math — wagering requirements, game weighting, maximum bonus bets, bonus expiry dates and bonus cashout limits, because a cap on winnings quietly changes the payout of an offer.
- Verification friction — what KYC documents are requested, whether source-of-funds checks are described, and at what point in the withdrawal process they happen.
- Complaints and licensing — whether ownership is disclosed, which authority is claimed, and whether a documented complaints procedure exists.
Ratings on this site are editorial scores from that research. They are not customer-review averages, and advertised processing times are the operator's claim, not a measured result.
Reader questions we get most about the listed casinos
Three names generate most of the mail, so here is the short version of what we hold on each — including the part that gives readers trouble.
Raging Bull
Top of our list at an editorial 10.0, largely because its slot-heavy catalog is documented and its promotional terms are laid out in one place rather than scattered. The headline offer is 410% up to $10,000 plus 50 free spins. Beside that number, the conditions matter more than the multiplier: match bonuses of this size normally carry a high wagering requirement, a maximum bet per spin while bonus funds are active, an expiry date, and in many cases a cap on how much of the winnings can be cashed out. Read those four figures on the operator's own terms page before you deposit. The limitation readers should weigh: a very large percentage match tends to come with the tightest cashout ceiling in a lineup, so the advertised maximum is rarely the realistic one.
Magician Bet
Here for a different reason entirely — the offer is 101% with no wagering. For a payout-focused reader that is the most structurally honest shape a bonus can take, because winnings from it are not locked behind a playthrough multiple. Rated 9.7. The trade-off is scale: a 101% match is modest next to the headline percentages elsewhere on this page, and "no wagering" does not automatically mean no maximum bet, no expiry and no withdrawal minimum. Check whether the credit itself is withdrawable or only the winnings from it, since those are different products sold with similar wording.
Slots of Vegas
Rated 9.6, with a 375% bonus plus 50 free spins on Cash Chaser. It earns its place because the free spins are tied to one named game, which makes the offer easy to evaluate — you can look up that title's published RTP and volatility rather than guessing across a whole catalog. The limitation is the same narrowness: spins restricted to a single slot suit you only if that game's volatility matches how you play, and free-spin winnings are commonly credited as bonus funds with their own wagering and cashout cap attached.
The rest of the lineup, at a glance
| Casino | Headline offer | Rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.0 |
Note the different currencies in that table. Offers quoted in SC are sweepstakes-style promotions rather than dollar deposit matches, and an offer quoted in BTC is a crypto-denominated one — the redemption rules and the payout route are not the same as a USD account. If a listing is unclear to you, that is a fair thing to email about and we will say what we can verify.
Money questions we can answer before you write
A large share of contact mail is really a banking question. General guidance, not operator-specific promises:
- Minimum deposits are commonly in the $10 to $25 range and are set per method, not per site. A bonus may carry a higher qualifying deposit than the site minimum.
- Debit and credit card payments are the usual deposit route for US players, though card issuers decline gambling transactions at their own discretion and some treat them as a cash advance with a fee.
- ACH and bank transfers are slower in and out but tend to carry the highest limits and the fewest declines.
- E-wallets, including PayPal where an operator supports it in your state, are typically the quickest withdrawal option — but PayPal availability is state and operator specific, so verify it on the cashier page rather than assuming.
- Withdrawals are near-universally slower than deposits. Expect a pending or review period first, then the payment rail's own clearing time. Minimum withdrawal amounts and monthly caps are set in the terms, and a fee may apply below a certain amount or after a set number of cashouts per month.
- Payout method matching is standard practice: many operators return funds to the method you deposited with, up to the deposited amount, before paying any remainder elsewhere.
If a withdrawal has stalled, the cause is usually verification rather than refusal. Identity documents, proof of address and — for larger amounts — source-of-funds checks are legal obligations, not obstruction. Submitting them at signup rather than at cashout is the single most effective thing you can do to shorten a payout.
What the games sections cover, if you are writing about a review
Our reviews are organized around the categories these sites actually run, and it helps if your email names the one you mean: slots, including progressive jackpots where the prize pool builds across players; table games such as blackjack, roulette and baccarat, which usually carry a lower house edge but also count less toward wagering requirements; live dealer rooms streamed with a human croupier, which frequently count zero toward bonus playthrough; and mobile casino games delivered through a browser or a dedicated app. Where we can confirm the software provider behind a catalog, we name them, because published RTP figures and random number generator testing trace back to the provider rather than the casino.
Several operators in our lists also run adjacent product lines — sportsbooks, racebooks, poker rooms or sweepstakes-style card and coin games. BetUS, for instance, is known as a combined sports and casino brand. Those sections sit under separate terms: sportsbook bonuses have their own rollover rules, and casino play often does not count toward a sports promotion or the other way around. If you are asking us about a sports offer on a casino page, say so, because the answer is usually different.
Legal standing, age and who may play
You must be at least 21 to use this site's content and, in most US jurisdictions, to gamble online. Legal online casino play in the United States is regulated state by state — there is no single federal license that authorizes an operator nationwide. Some states license real-money online casinos, most do not, and sweepstakes-style sites operate under a different legal theory again and are unavailable in certain states. Accepting sign-ups from a US address is not the same thing as being authorized to serve players in your state, and we will not tell you otherwise.
Before depositing anywhere, confirm the operator's licensing position for your own state, check the age and residency rules in its terms, and understand that gambling winnings are generally taxable income in the US. If you have a dispute you cannot resolve with the operator's own complaints procedure, escalate to the licensing authority named in its terms — and send us a note too, because a pattern of unresolved complaints changes how we rate a site. Our full editorial and usage terms are set out in our terms and conditions, and you can read more about who we are on the team and methodology page.
If gambling has stopped being fun
Do not use this contact form as a substitute for support. If you need to stop, the tools exist now: set deposit and loss limits in your account, use the operator's cooling-off or self-exclusion option, install blocking software on your devices, and in licensed states check whether a statewide self-exclusion register applies. The National Council on Problem Gambling operates a confidential 24/7 helpline at 1-800-GAMBLER. Our responsible gambling guide sets out the practical steps in more detail. Gambling is entertainment with a cost attached — it is not a way to make money or to fix a financial problem, and no site, including this one, can tell you a casino is completely safe or that a withdrawal is guaranteed.
Writing an email that gets a useful reply
- Put the casino name and the page title in the subject line.
- Say what you want — a correction, an explanation, or to share an experience.
- Include dates. "Pending since Sep 12" is actionable; "ages ago" is not.
- Quote the exact term you are asking about, or attach a screenshot of it.
- Leave out your account number, passwords, card details and copies of ID. We do not need them and you should not send them to any publisher.
Research is current as of Sep 25, 2026 and is reviewed on a rolling basis by Austin Whitaker. Terms move faster than publishing schedules do, so if you spot a discrepancy between what we say and what an operator's cashier page says today, the operator's page is the live one — and we would genuinely like to hear about it at [email protected].